Support Portal - Introduction
The Luminix Support Portal allows our customers to open cases, track the progress open cases, add comments and add related information to cases.
Overview
Click on the Login button to log in with provided credentials. Request login credentials from the Luminix Support Team. |
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Click on the Login button to log in with provided credentials. Request login credentials from the Luminix Support Team. |
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Users can use the navigation menu to see the below details.
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Users can use the navigation menu to see the below details.
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Viewing Cases
Users can see all Open/Closed cases from the My Cases page. |
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Users can see all Open/Closed cases from the My Cases page. |
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Once Logged in, users can see all open cases for his Company on the main page. For the first time login, this page will be empty. |
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Once Logged in, users can see all open cases for his Company on the main page. For the first time login, this page will be empty. |
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Creating Cases
Users can click on Create a Case Button to add new cases. Create a Case button Then users can fill out the Case Details Form to submit the new case details. |
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Users can click on Create a Case Button to add new cases. Create a Case button Then users can fill out the Case Details Form to submit the new case details. |
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Editing Cases
Cases can be edited to add comments or attachments.
Users can edit a Case from the Case Record Page after clicking the Case Number link. Case Number The Case Detail Page opens. Case Detail Page |
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Users can edit a Case from the Case Record Page after clicking the Case Number link. Case Number The Case Detail Page opens. Case Detail Page |
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Click the Related Tab to view the related case details. The user can:
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Click the Related Tab to view the related case details. The user can:
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