Support Portal - Introduction

The Luminix Support Portal allows our customers to open cases, track the progress open cases, add comments and add related information to cases.

Overview

Users can click https://pulsar-support.force.com/s/ to open the support portal.

Users can click https://pulsar-support.force.com/s/ to open the support portal.

Click on the Login button to log in with provided credentials. Request login credentials from the Luminix Support Team.

Click on the Login button to log in with provided credentials. Request login credentials from the Luminix Support Team.

Users can use the navigation menu to see the below details.

  1. My Cases: All Open/Closed Cases for the account

  2. Pulsar Documentation: External link to Pulsar for Salesforce Documentation

  3. Pulsar Release Schedule: External link to Pulsar Release Notes/Release Dates for all Platforms (iOS, Android, Windows)

Users can use the navigation menu to see the below details.

  1. My Cases: All Open/Closed Cases for the account

  2. Pulsar Documentation: External link to Pulsar for Salesforce Documentation

  3. Pulsar Release Schedule: External link to Pulsar Release Notes/Release Dates for all Platforms (iOS, Android, Windows)

Viewing Cases

Users can see all Open/Closed cases from the My Cases page.

Users can see all Open/Closed cases from the My Cases page.

Once Logged in, users can see all open cases for his Company on the main page. For the first time login, this page will be empty.

Once Logged in, users can see all open cases for his Company on the main page. For the first time login, this page will be empty.

Creating Cases

Users can click on Create a Case Button to add new cases.

Create a Case button

Then users can fill out the Case Details Form to submit the new case details.

Users can click on Create a Case Button to add new cases.

Create a Case button

Then users can fill out the Case Details Form to submit the new case details.

Editing Cases

Cases can be edited to add comments or attachments.

Users can edit a Case from the Case Record Page after clicking the Case Number link.

Case Number

The Case Detail Page opens.

Case Detail Page

Users can edit a Case from the Case Record Page after clicking the Case Number link.

Case Number

The Case Detail Page opens.

Case Detail Page

Click the Related Tab to view the related case details. The user can:

  1. View general case and account information.

  2. Add or view comments from users or the support team.

  3. Add or view attachments.

  4. View emails related to the case.

  5. View case milestones.

  6. View related cases.

Click the Related Tab to view the related case details. The user can:

  1. View general case and account information.

  2. Add or view comments from users or the support team.

  3. Add or view attachments.

  4. View emails related to the case.

  5. View case milestones.

  6. View related cases.