Best Practices for Users

• The very first time you use Pulsar, please make sure the device has a good Wi-Fi/3G connection. This is when Pulsar syncs all the data you need from Salesforce to the device. 

• Please remember to keep the Pulsar app open until the sync process finishes.
  
  
  

• If you click the home button on the device (or open another app), the sync will stop.
  

• Make sure to sync (over a good Internet connection) before starting the day. This will ensure that device has all the latest information from the Salesforce.

• Click on the green button on the toolbar and then Sync Now (at the bottom) to start the sync process.

• This is generally a very short sync process and should not take more than few minutes to complete.

• This button is present only for disaster recovery mode and it runs a full initial sync.
• You don't actually ever have to use it. If for any reason, you need to, you should contact your SF admin or Luminix Support
  

• If the network connection is not consistent and keeps dropping during field visits, you can work in offline mode.

• You can follow these steps to sync once you have a better Internet connection.
  • Finish your work  
  • Toggle the Work offline option 
  • Click on Sync Now 

• Users can send logs from their devices to Pulsar support team in case of any Sync related issues.

• Please check the page below for steps

6-4. Send Logs to Luminix Support