First Time Sync
- The very first time you use Pulsar, please make sure there is a good Wi-Fi/3G connection. This is when Pulsar syncs all the data you need from Salesforce to the device.
- Please remember to keep the Pulsar app open until the sync process finishes. If you click the home button to go the home screen of the device (or open another app), the sync will stop.
Daily Sync - Start of the day
- Users should make sure to sync (on good Internet connection) in the morning before starting their day. This will insure that device has all the latest information from the Salesforce server.
- Users needs to click on green button and then Sync Now (at the bottom) to start the sync process.
- If users need to refresh data from Salesforce server, they can always click on Sync Now button to start the manual Sync. This will start the process on Pulsar to sync all new changes between device and Server. This is generally very small sync process and should not take more than few minutes to complete.
Working in Offline Mode
- If the network connection is not consistent and keeps dropping during their field-visits, Users should work in Pulsar offline mode.
- Users need to click on green button and Choose Work Offline. This will ensure that Pulsar is not trying to connect to server.
- Users can allow below steps to send all work to the server once they will have a better Internet connection.
- finish all the work
- then remove Work offline option and
- Sync again
Sending Logs to Pulsar Support
- Users can send logs from their devices to Pulsar support team in case of any Sync related issues.
Please check the page below for steps