Luminix Support Portal allows our customers to open cases and track progress of all open cases.
User can click https://pulsar-support.force.com/s/ to open the support portal. |
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Click on Login Button to Login with provided credentials. ( You would need to request login credentials from Luminix Support ) |
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User can use navigation menu to see below details.
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User will be able to see all Open/Close cases from My Cases Page |
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Once Logged in, user will see all open cases for his Company on the main page. For the first time login this page will be empty. |
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User can click on Create a Case Button to add new cases. |
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User can edit a Case from Case Record Page after clicking the Case Number link. |
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User can also add new Files/Comments on the case for support team from related list. |
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