Users can click https://pulsar-support.force.com/s/ to open the support portal.

Click on the Login

button to

log in with provided credentials.

Request login credentials from the Luminix Support

Team.

Users can use the navigation menu to see the below details.

1. My Cases: All Open/Closed Cases for the

1. account

2. Pulsar Documentation: External link to Pulsar

1. for Salesforce Documentation

2. Pulsar Release Schedule: External link to Pulsar Release Notes/Release Dates for all Platforms (iOS, Android, Windows)

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Users can see all Open/

Closed cases from the My Cases

page.

Once Logged in,

users can see all open cases for his Company on the main page. For the first time login, this page will be empty.

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Users can click on Create a Case Button to add new cases

.

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Then users can fill out the Case Details Form to submit the new case details.

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Users can edit a Case from the Case Record Page after clicking the Case Number link.

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User can also add new Files/Comments on the case for support team from related list.

The Case Detail Page opens.

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Click the Related Tab to view the related case details. The user can:

1. View general case and account information.

2. Add or view comments from users or the support team.

3. Add or view attachments.

4. View emails related to the case.

5. View case milestones.

6. View related cases.

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