Portal Access

User can click https://pulsar-support.force.com/s/ to open the support portal.

Click on Login Button to Login with provided credentials. ( You would need to request login credentials from Luminix Support )

User can use navigation menu to see below details.

• My Cases: All Open/Closed Cases for the Company

• Pulsar Documentation: External link to Pulsar Wiki

• Pulsar Release Schedule: External link to Pulsar Release Notes/Release Dates for all Platforms (iOS, Android, Windows)

User will be able to see all Open/Close cases from My Cases Page

Once Logged in, user will see all open cases for his Company on the main page. For the first time login this page will be empty.

User can click on Create a Case Button to add new cases.

User can edit a Case from Case Record Page after clicking the Case Number link.

User can also add new Files/Comments on the case for support team from related list.