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Problem

You initially try to log into Pulsar, and receive an error: Could not resolve host name.

Solution

This error means Pulsar could not connect to Salesforce.

There are a few steps to take to resolve this issue:

  1. Make sure you are online. You must be online to connect to Salesforce.

  2. Make sure you are using the correct username and password. These are case-sensitive. Make sure there are no extra spaces before or after the username and password.

  3. WINDOWS ONLY - There may be an issue with the settings on your laptop. The security settings on your laptop may restrict a connection to Salesforce. Check your security settings and make sure you are allowed to connect to Salesforce. You may need to disable your firewall (Windows Firewall or your anti-virus software’s firewall) and see if you can log in. If that works, you need to whitelist Salesforce in your firewall.

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