| Panel |
|---|
| Users should make sure that they are on - The very first time you use Pulsar, please make sure the device has a good Wi-Fi
connection for the first login to Pulsar. - /3G connection. This is when Pulsar syncs all
data that user can view - the data you need from Salesforce to the device.
Users need to make sure that - Please remember to keep the Pulsar app
is open during sync process as putting Pulsar app in background (open any other app) will interrupt -
Based on our benchmark (on a good network connection), Pulsar will take 20 minutes for 1 Million records for sync between Salesforce and user device.
- open until the sync process finishes.
Users would need to start the sync process again, if app went into background during Sync.
 Image Added
- If you click the home button on the device (or open another app), the sync will stop.
 Image Added
|
| Panel |
|---|
| title | Daily Sync - Start of the day |
|---|
| Users should make on - over a good Internet connection)
in the morning their insure - ensure that device has all the latest information from the Salesforce
server Users needs to click - Click on the green button on the toolbar and then Sync Now (at the bottom) to start the sync process.
 Image Removed
If users need to refresh data from Salesforce server, they can always click on Sync Now button to start the manual Sync. This will start the process on Pulsar to sync all new changes between device and Server. small - short sync process and should not take more than few minutes to complete.
|
| Panel |
|---|
| title | DO NOT Resync Local DB |
|---|
| - This button is present only for disaster recovery mode and it runs a full initial sync.
- You don't actually ever have to use it. If for any reason, you need to, you should contact your SF admin or Luminix Support
 Image Added
|
| Panel |
|---|
| title | Working in Offline Mode |
|---|
| - If the network connection is not consistent and keeps dropping during
their - Users should Pulsar  Image Modified
Users need to click on green button and Choose Work Offline. This will ensure that Pulsar is not trying to connect to server.
Users can allow below steps to send all work to the server once they will - You can follow these steps to sync once you have a better Internet connection.
-
finish all the work -
then remove Work offline option and -
Sync again
- Finish your work
- Toggle the Work offline option
- Click on Sync Now
 Image Added
|
| Panel |
|---|
| title | Sending Logs to Pulsar Support |
|---|
| - Users can send logs from their devices to Pulsar support team in case of any Sync related issues.
Steps for Sending Logs are below:
| Panel |
|---|
| | Click on Settings icon on Pulsar Home Screen
 Image RemovedClick on Logs
 Image RemovedSlide right to Email Log
 Image RemovedUsers should provide some details regarding the issue (Ex. what user was doing when he got the error message on screen)
 Image Removed- Please check the page below for steps
6-4. Send Logs to Luminix Support
|