The very first time you use Pulsar, please make sure the device has a good Wi-Fi
connection for the first login to Pulsar.
/3G connection. This is when Pulsar syncs all
data that user can view
the data you need from Salesforce to the device.
Users need to make sure that
Please remember to keep the Pulsar app
is
open
during sync process as putting Pulsar app in background (open any other app) will interrupt the sync process. Users would need to start the sync process again, if app went into background during Sync. Image Removed
until the sync process finishes. Image Added
If you click the home button on the device (or open another app), the sync will stop. Image Added
Panel
title
Daily Sync - Start of the day
Users should make
Make sure to sync (
on
over a good Internet connection)
in the morning
before starting
their
the day. This will
insure
ensure that device has all the latest information from the Salesforce
server
.
Users needs to click
Click on the green button on the toolbar and then Sync Now (at the bottom) to start the sync process.
Image Removed If users need to refresh data from Salesforce server, they can always click on Sync Now button to start the manual Sync. This will start the process on Pulsar to sync all new changes between device and Server.
This is generally a very
small
short sync process and should not take more than few minutes to complete.
Panel
title
DO NOT Resync Local DB
This button is present only for disaster recovery mode and it runs a full initial sync.
You don't actually ever have to use it. If for any reason, you need to, you should contact your SF admin or Luminix Support Image Added
Panel
title
Working in Offline Mode
If the network connection is not consistent and keeps dropping during
their
field
-
visits,
Users should
you can work in
Pulsar
offline mode.
Image Modified
Users need to click on green button and Choose Work Offline. This will ensure that Pulsar is not trying to connect to server. Users can allow below steps to send all work to the server once they will
You can follow these steps to sync once you have a better Internet connection.
finish all the work
then remove Work offline option and
Sync again
Finish your work
Toggle the Work offline option
Click on Sync Now
Image Added
Panel
title
Sending Logs to Pulsar Support
Users can send logs from their devices to Pulsar support team in case of any Sync related issues.