The very first time you use Pulsar, please make sure the device has a good Wi-Fi/3G connection. This is when Pulsar syncs all the data you need from Salesforce to the device.
Please remember to keep the Pulsar app open until the sync process finishes.
If you click the home button on the device (or open another app), the sync will stop.
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Daily Sync - Start of the day
Make sure to sync (over a good Internet connection) before starting the day. This will ensure that device has all the latest information from the Salesforce.
Click on the green button on the toolbar and then Sync Now (at the bottom) to start the sync process. Image Removed
This is generally a very short sync process and should not take more than few minutes to complete.
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DO NOT ReSync Local DB
This button is present only for disaster recovery mode and it runs a full initial sync.
You don't actually ever have to use it. If for any reason, you need to, you should contact your SF admin or Luminix Support Image RemovedImage Added
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Working in Offline Mode
If the network connection is not consistent and keeps dropping during field visits, you can work in offline mode.
You can follow these steps to sync once you have a better Internet connection.
Finish your work
Toggle the Work offline option
Click on Sync Now
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Sending Logs to Pulsar Support
Users can send logs from their devices to Pulsar support team in case of any Sync related issues.
