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| - Users should make sure that they are on a good Wi-Fi connection for the first login to Pulsar. Pulsar syncs all data that user can view from Salesforce to device.
- Users need to make sure that Pulsar app is open during sync process as putting Pulsar app in background (open any other app) will interrupt the sync process.
- Users would need to start the sync process again, if app went into background during Sync.
- Based on our benchmark (on a good network connection), Pulsar will take 20 minutes for 1 Million records for sync between Salesforce and user device.
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| title | Daily Sync - Start of the day |
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| - Users should make sure to sync (on good Internet connection) in the morning before starting their day. This will insure that device has all the latest information from the Salesforce server.
- Users needs to click on green button and then Sync Now (at the bottom) to start the sync process.
- If users need to refresh data from Salesforce server, they can always click on Sync Now button to start the manual Sync. This will start the process on Pulsar to sync all new changes between device and Server. This is generally very small sync process and should not take more than few minutes to complete.
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| title | Working in Offline Mode |
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| - If the network connection is not consistent and keeps dropping during their field-visits, Users should work in Pulsar offline mode.
- Users need to click on green button and Choose Work Offline. This will ensure that Pulsar is not trying to connect to server.
- Users can allow below steps to send all work to the server once they will have a better Internet connection.
- finish all the work
- then remove Work offline option and
- Sync again
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| title | Sending Logs to Pulsar Support |
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