If the users who are not able to see the correct details after login to the Pulsar application may not have the correct licenses or permissions. The troubleshooting the following items may resolve user issues:

Assigning Permission Sets

Ensure the Pulsar Settings permission set has been assigned to the user.

A. Go to Setup.

B. Search for Permission Set.

C. Click on the Pulsar Settings Read Only Permission Set or your desired custom Pulsar permissions set.

D. Click Manage Assignments.

E. Click Add Assignments.

F. Select the users to assign to the new permission set.

Assigning User Licenses

Ensure the user has been assigned the license for the assigned permission set. If you do not know the assigned license, see Checking the Permission Set License.

A. Go to Setup.

B. Click on Users.

C. Click Edit next to the desired user.

D. Select the correct license for the user.

Checking the Permission Set License

Ensure the Pulsar Settings permission set has been assigned to the user.

A. Go to Setup.

B. Search for Permission Set.

C. Click the Pulsar Settings Read Only Permission Set or your desired custom Pulsar permissions set.

D. Look at the license assigned to the permission set.

Assigning Read Access to the Profile

Ensure that the user Profile has Read access for the PulsarSettings Object.

A. Go to Setup.

B. Expand the Users section.

C. Click Profiles.

D. Click on the desired Profile.

E. Scroll down to the Custom Object Permissions section.

F. Ensure the Read checkbox is checked for PulsarSettings.

Assigning the PulsarSetting Field Access to the Profile

Ensure that the User Profile has access to Key, Value, and Priority fields in the PulsarSetting object.

A. Go to Setup.

B. Click the Object Manager tab.

C. Type PulsarSetting in the Quick Find Box.

D. Click on PulsarSetting.

E. Select Fields & Relationship.

F. Click Key.

G. Click Set Field-Level Security.

H. Select the appropriate access for the desired user profiles.

I. Repeat Steps E-H for the Value and Priority fields.

Assigning Access to Apex Classes

Ensure the User Profile is enabled for licenseRest Apex Class. This class is part of PulsarSetting managed package.

Setup >> Build >> Develop >> Apex Classes >> licenseRest >> Security

A. Go to Setup.

B. Expand the Users section.

C. Click Profiles.

D. Click on the desired Profile.

E. Scroll down to Enabled Apex Class Access.

F. Click the Edit button.

G. Ensure the LuminixPulsar.licenseRest class is enabled.