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Users can click https://pulsar-support.force.com/s/ to open the support portal.

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Click on the Login button to log in with provided credentials. Request login credentials from the Luminix Support Team.

Users can use the navigation menu to see the below details.

  1. My Cases: All Open/Closed Cases for the account

  2. Pulsar Documentation: External link to Pulsar for Salesforce Documentation

  3. Pulsar Release Schedule: External link to Pulsar Release Notes/Release Dates for all Platforms (iOS, Android, Windows)

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Viewing Cases

Users can see all Open/Closed cases from the My Cases page.

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Click the Related Tab to view the related case details. The user can:

  1. View general case and account information.

  2. Add or view comments from users or the support team.

  3. Add or view attachments.

  4. View emails related to the case.

  5. View case milestones.

  6. View related cases.

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