Problem
The An attempt to sync the Pulsar app fails, and the log file shows an ERROR 220, with a 'failed' statement followed by (220).
Example 1 - missing target object type
[2022-04-04 18:56:17,651018][INFO][15676] - relationship loop: attempting to generate sync items for depth (3)
[2022-04-04 18:56:17,651018][INFO][15676] - Relationship sync: calculating sync items for depth 3
[2022-04-04 18:56:17,978602][ERROR][15676] - getRelQuery: missing target object type (LinkedArticle)
[2022-04-04 18:56:17,978602][ERROR][15676] - getRelQueryBatchCount: failed (220)
[2022-04-04 18:56:17,978602][ERROR][15676] - generateSyncItemsAtDepth: failed to get batch count (220)
[2022-04-04 18:56:17,978602][INFO][15676] - Rolling back transaction
[2022-04-04 18:56:17,978602][ERROR][15676] - doRelationshipSync failed (220)
In this example, the user has a relationship setting to fetch LinkedArticle object but they don't have access to it.
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The ‘missing target object type’ message indicates which object the user needs.
Example 2 - target object missing field
[28] Error message in getRelQuery: getRelQuery: target object missing field (NR_Defect__c,Asset__c)
[29] Error message in getRelQueryBatchCount: getRelQueryBatchCount: failed (220)
[30] Error message in generateSyncItemsAtDepth: generateSyncItemsAtDepth: failed to get batch count (220)
[31] Info message in generateSyncItemsAtDepth: Rolling back transaction
[32] Error message in syncQueryModifiedIfNecessary: doRelationshipSync failed (220)
[33] Error message in sync3: syncQueryModifiedIfNecessary (Relationship Sync) failed (220)
[34] Info message in integrateAfterSync: integrateAfterSync: skipped due to sync failure (220)
In this example, the user has a relationship defined by
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some fields, but does not have access to the
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fields. The ‘target object missing field’ message indicates which fields the user needs.
Solution
The admin needs to do one of the following:
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