If the users who are not able to see the correct details after login to the Pulsar application, they may not have the correct licenses or permissions. The troubleshooting Troubleshooting the following items may resolve user access issues:
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Assigning Permission Sets
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F. Ensure the Read checkbox is checked for PulsarSettings. If not, click Edit (near the top) and scroll back down to click the checkbox.
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Assigning the PulsarSetting Field Access to the Profile
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Ensure the User Profile is enabled for licenseRest Apex Class. This class is part of PulsarSetting managed package.Setup >> Build >> Develop >> Apex Classes >> licenseRest >> Security
Method 1 - Assigning Access to Apex Classes via the Profile
A. Go to Setup.
B. Expand the Users section.
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F. Click the Edit button.
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G. Ensure the LuminixPulsar.licenseRest class is enabled. Use the Add button to move it to the Enabled Apex Classes window.
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H. Click Save.
Method 2 - Assigning Access to Apex Classes via the Apex Class
A. Go to Setup.
B. Type Apex Classes in the Search Setup box.
C. Select Apex Classes from the search results.
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D. Find licenseRest in the list of Apex Classes.
E. Click Security.
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F. Select the desired profile and use the Add button to move it to the Enabled Profiles box.