Problem
During an initial sync or catch-up sync, the sync process is interrupted if the user switches to another app or puts the device to sleep. Disconnected or dropped internet connections also result in interrupted sync.
In the log, this shows as Sync interrupted (138).
Example
In this example, the user’s debug log shows an Error 138, and that the sync was interrupted.
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[23-08-07 18:17:04][INFO ][0x16f51f000] - interrupted sync is now being resumed, clearing interrupted state |
Solution
Pulsar requires that the application stays open during the sync process. Users should be trained to let the sync process complete without interruptions. This means that the user cannot use other apps on the device until they see the process is complete. The user should also ensure the internet connection remains for the entire sync process.
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