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Problem

After attempting to sync, the user receives one of two connection error codes, depending on the operating system:

  • Error 1200: An SSL error has occurred and a secure connection to the server cannot be made

  • Error 60: SSL peer certificate or SSH remote key was not OK

Solution

This is a Salesforce connection error related to the SSL certificate. The SSL certificate encrypts information between the Pulsar app and Salesforce. The SSL certificate helps to keep sensitive information safe.

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For more information, refer to this Salesforce help article: Identity Connect - Certificate Error while logging through the Salesforce for Android and iOS. Check the Salesforce forums for more information about updating your SSL certificate.