If the users who are not able to see the correct details after login to the Pulsar application may not have the correct licenses or permissions. The troubleshooting the following items may resolve user issues:
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Assigning Permission Sets
Ensure the Pulsar Settings permission set has been assigned to the user.
A. Go to Setup.
B. Search for Permission Set.
C. Click on the Pulsar Settings Read Only Permission Set or your desired custom Pulsar permissions set.
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D. Click Manage Assignments.
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E. Click Add Assignments.
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F. Select the users to assign to the new permission set.
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Assigning User Licenses
Ensure the user has been assigned the license for the assigned permission set. If you do not know the assigned license, see Checking the Permission Set License.
A. Go to Setup.
B. Click on Users.
C. Click Edit next to the desired user.
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D. Select the correct license for the user.
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Checking the Permission Set License
Ensure the Pulsar Settings permission set has been assigned to the user.
A. Go to Setup.
B. Search for Permission Set.
C. Click the Pulsar Settings Read Only Permission Set or your desired custom Pulsar permissions set.
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D. Look at the license assigned to the permission set.
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Assigning Read Access to the Profile
Ensure that the user Profile has Read access for the PulsarSettings Object.
A. Go to Setup.
B. Click Profiles
C. Click Custom Object Permission
D. Look at PulsarSettings and make sure Read is checked.
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Assigning the PulsarSetting Field Access to the Profile
Please validate that the User Profile has access to Key, Value, and Priority fields in PulsarSetting object.
Setup >> Build >> Create >> Objects >> PulsarSetting >> Custom Fields & Relationship >> Key >> Set Field-Level Security
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Assigning Access to Apex Classes
Please Validate that User Profile is enabled for licenseRest Apex Class. This class is part of PulsarSetting managed package.
Setup >> Build >> Develop >> Apex Classes >> licenseRest >> Security
Other issues in resources below
Resources: